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Create Value for Customers

Enhancing Services and Improving Quality

Building homes that take customers views into account

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Group interview

Tokyu Land Corporation's "BRANZ" condominium brand has been using the "BRANZ VOICE" activity to canvas customers' views using surveys and interviews.

Building homes that take customers views into account

Tokyu Land Corporation's "BRANZ" condominium brand has been using the "BRANZ VOICE" activity to canvas customers' views using surveys and interviews.

The opinions expressed by customers in these venues are used to identify customer needs; BRANZ then leverages its know-how and integration capability to transform these into physical form. Based around the concept of "Functional beauty that enhances your living experience," BRANZ has developed the "MEUP" original product plan. To date, surveys conducted regarding the issue of water circulation—an issue that many customers had expressed opinions about—have resulted in the commercial launch of MEUP kitchens, powder rooms and bathrooms.

Group interviewGroup interview
Wash-basin
Wash-basin
Two different types of wash-basin are available, to meet the needs of people who like to be able to relax and use the wash-basin alone, and people who want to be able to use it together with another person in the morning when people are getting ready to go out.
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TOKYU LAND CORPORATION

Service-way Forum

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In 2009, the Tokyu Fudosan Holdings Group launched the Service-way Forum (SWF), the aim of which is to ensure a high level of customer satisfaction with service

Service-way Forum

In 2009, the Tokyu Fudosan Holdings Group launched the Service-way Forum (SWF), the aim of which is to ensure a high level of customer satisfaction with service provision throughout the Group by promoting the sharing of know-how and information between Group member companies, particularly the five companies* whose personnel are most likely to have direct contact with customers (in relation to operation, etc.).

For example, one SWF activity is the implementation of the Hospitality Enhancement Program, a training program conducted by Tokyu Harvest Club, a membership resort hotel chain, which aims at ensuring that Tokyu Harvest Club employees provide guests with service that reflects a higher level of hospitality.

Besides putting in place measures to ensure that staff members remember guests' names, steps have also been taken to make sure that guests remember staff members' names, including the display of a Staff Board and the use of "face-cards" instead of conventional name-cards. The aim of these measures is to strengthen staff members' relationship with guests.

*Tokyu Resort Service Co., Ltd., Tokyu Sports Oasis, Inc., Tokyu Stay Service Co., Ltd., Tokyu E-LIFE DESIGN, Inc., and TOKYU LAND SC MANAGEMENT CORPORATION

(Logo)Service-way Forum
(Photo)Training in progressTraining in progress
(Photo)Staff BoardStaff Board
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TOKYU SPORTS OASIS Inc., Tokyu Resort Service Co., Ltd, TOKYU LAND SC MANAGEMENT CORPORATION, Tokyu Stay Co., Ltd, TOKYU E-LIFE DESIGN Inc.

Tenant satisfaction survey

Tenant satisfaction survey

Tokyu Land SC Management Co., Ltd. investigates the satisfaction level of our company's management (relations, safety management, working environment in tenants, etc.) once a year for store managers of residents of major commercial facilities. Based on the responses of the questionnaire, we are extracting the issues of each facility and working on improvement.

TOKYU LAND SC MANAGEMENT CORPORATION, TOKYU LAND CORPORATION
Create Value for Customers
Enhancing Services and Improving Quality
Response thumb card 17 12

Building homes that take customers views into account

Tokyu Land Corporation's "BRANZ" condominium brand has been using the "BRAN...

Create Value for Customers
Enhancing Services and Improving Quality
Response thumb card 17 13e

Service-way Forum

In 2009, the Tokyu Fudosan Holdings Group launched the Service-way Forum (S...

Create Value for Customers
Enhancing Services and Improving Quality

Tenant satisfaction survey

Tenant satisfaction survey Tokyu Land SC Management Co., Ltd. investigat...

Create Value for Customers
Providing Safety and Security
Response thumb %e5%82%99%e8%93%84%e5%80%89%e5%ba%ab%e5%82%99%e5%93%81%e3%81%ae%e4%b8%80%e4%be%8b

Strengthening disaster preparedness measures

Tokyu Land Corporation's "BRANZ" condominium brand has been working activel...

Create Value for Customers
Providing Safety and Security
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Condominium design that emphasizes safety and peace of mind

Tokyu Land Corporation is working to create condominiums whose residents ca...

Create Value for Customers
Providing Safety and Security
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Strengthening seismic resistance through home renovation

Tokyu Homes Corporation's " Total housing renovation system" goes beyond re...

Create Value for Customers
Responding to the Trends towards Smaller Families and an Aging Society
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Senior life business

Tokyu Land Corporation is developing the Grancreer series of condominiums i...

Create Value for Customers
Responding to the Trends towards Smaller Families and an Aging Society

Junior golf lessons

Tokyu Land Corporation and Tokyu Resort Service Co., Ltd. have been arrangi...

Create Value for Customers
Responding to the Trends towards Smaller Families and an Aging Society
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Supporting child raising through condominiums

In September 2015, Tokyu Livable, Inc. opened the doors to the model unit f...

Create Value for Customers
Promoting Communication
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Communication with customers

Reflecting the Group's desire to continue to enrich customers' lives even a...

Create Value for Customers
Promoting Communication
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Communication with tenants

With the aim of helping the office workers working in buildings managed by ...