Policy

The Tokyu Fudosan Holdings Group recognizes the cooperation of stakeholders is necessary and important to ensuring proper social responses in our business activities across the entire supply chain.

Policy

The Tokyu Fudosan Holdings Group recognizes the cooperation of stakeholders is necessary and important to ensuring proper social responses in our business activities across the entire supply chain.

In particular, the real estate business of the Group largely affects communities and parties over long-term time horizons from development to operation, so it is essential that we work closely with a variety of stakeholders. Additionally, the development and operation of homes, office buildings, commercial facilities and resorts that are mindful of local community development will create business opportunities and enhance the competitiveness of the Group.

It is based on this awareness that we will continue to work with stakeholders such as local governments, local communities, design firms, construction companies, and end customers to help revitalize and develop society across the entire supply chain of our businesses.

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Tokyu Fudosan Holdings

Sustainable Procurement Policy

This card shows Tokyu Fudosan Holdings Group Sustainable Procurement Policy.

Sustainable Procurement Policy

1. Sustainable Procurement Policy

The sustainability vision of the Tokyu Fudosan Holdings Group (hereinafter, “the Group”) is, “We will solve social issues through our business activities and work with stakeholders to realize a sustainable society and growth.” To achieve this vision, the Group will treat environmental, social, and governance (ESG) matters as important management issues and promote ESG management.

As social and environmental issues have become even more pressing in recent years, stakeholders and society increasingly expect that corporate decision-making and other business activities be based on sustainability as well as profitability.

With the aim of always maintaining stakeholder trust, the Group strives to contribute to economic and social development by maintaining sound business operations based on proper fulfillment of social responsibilities and its public mission, while striving for thorough compliance. To recognize and fulfill the social responsibilities pertaining to its business activities, the Group recently established the Sustainable Procurement Policy (hereinafter, “this Policy”) with a view to realizing its Sustainability Vision.

By promoting procurement under this Policy, the Group will strengthen ESG management to realize corporate growth and a sustainable society. Therefore, it will be necessary and important to engage the entire supply chain, including business partners. The Group asks its business partners to understand the purpose and content of this Policy, and to help it implement sustainable procurement activities.

【Sustainable Procurement Policy Articles】

  1. Legal compliance
    1. Total compliance with relevant laws and regulations
  2. Respect for human rights
    1. Compliance with and respect for international human rights and labor standards
    2. No tolerance of discrimination
    3. No tolerance of harassment
    4. Respect for local residents
    5. Respect for minority rights
  3. Ensuring a work environment based on safety, health and well-being
    1. Freedom of association, collective bargaining rights
    2. No tolerance of forced labor
    3. No tolerance of child labor
    4. Fair wages
    5. Elimination of excessive working hours
    6. Workplace health and safety measures
    7. Emergency preparedness
    8. Prevention of occupational accidents and illness
    9. Industrial Hygiene measures
    10. Measures for physically demanding work
    11. Proper sanitary facilities, meals and housing
    12. Protection of foreign and migrant worker rights
  4. Ensuring proper business ethics
    1. Preventing corruption
    2. Preventing contact with organized crime
    3. Ensuring fair trade practices
    4. Appropriate response to conflicts of interest
    5. Responsible political involvement
    6. Protection of intellectual property rights
    7. Maintaining confidential information and disclosure
    8. Compliance hotline and whistleblower protection
  5. Environmental measures
    1. Combatting climate change
    2. Biodiversity protection
    3. Pollution prevention
    4. Effective use of resources
    5. Proper water use
    6. Ensure appropriate use of forest resources
  6. Improving service and quality
    1. Ensuring safety
    2. Quality control and quality assurance systems
    3. Proper information disclosure for products and services
  7. Proper information management
    1. Proper information management
  8. Business Continuity Planning
    1. Business Continuity Planning
  9. Contributing to local communities
    1. Contributing to local communities
  10. Extension of the Sustainable Procurement Policy
    1. Extension to business partners
    2. Cooperation for monitoring
2. Scope

This Policy applies to the Group's entire supply chain, including direct and indirect suppliers of all products, services and raw materials procured by each Group company.

  1. Legal compliance
    1. Total compliance with relevant laws and regulations
      Comply with all applicable laws and regulations, including national and international laws, maintain a complete understanding of regional social norms and corporate ethics, and act based on sound judgement and a sense of responsibility.
  2. Respect for human rights
    1. Compliance with and respect for international human rights and labor standards
      Promote international human rights and labor standards,* and conduct business activities in a way that respects human rights.
      • * The International Bill of Human Rights (Universal Declaration of Human Rights, and the International Covenant on Civil and Political Rights), ILO Declaration on Fundamental Principles and Rights at Work, UN Guiding Principles on Business and Human Rights, and OECD Guidelines for Multinational Enterprises, etc.
    2. No tolerance of discrimination
      Discrimination based on nationality, race, religion, creed, gender, age, sexual orientation, gender identity, disability, or other such characteristics is not permitted. Eliminate discrimination and ensure fair employment and recruitment opportunities.
    3. No tolerance of harassment
      Never engage in any form of harassment, including sexual and power harassment, and no demeaning remarks or actions are permitted in the workplace.
    4. Respect for local residents
      Respect the local cultures and customs of the locations in which it operates, as well as local residents and communities.
    5. Respect for minority rights
      Respect the rights of vulnerable persons and minorities.
  3. Ensuring a work environment based on safety, health and well-being
    1. Freedom of association, collective bargaining rights
      Guarantee freedom of association and the right to collective bargaining, and work to solve issues through labor-management dialogue in countries and territories where trade unions are not permitted by law or practice.
    2. No tolerance of forced labor
      Eliminate and prevent all forms of forced labor.
    3. No tolerance of child labor
      Prohibit and work to prevent child labor.
    4. Fair wages
      Comply with relevant labor laws and regulations, and pay wages that exceed the local minimum wage.
    5. Elimination of excessive working hours
      Manage working hours properly and work to prevent illegally long hours.
    6. Workplace health and safety measures
      Conduct health and safety management based on relevant laws and regulations. Prevent occupational accidents and establish safe working environments and conditions that are safe and sound from both the physical and mental perspectives. Take appropriate safety measures for machinery and equipment, such as establishing the necessary internal safety rules and inspecting equipment. Provide workplace health and safety information and training in the employee's native or working language.
    7. Emergency preparedness
      Implement safety measures to prepare for emergencies such as fire or earthquakes and ensure personnel safety through regular disaster drills.
    8. Prevention of occupational accidents and illness
      Take appropriate measures to prevent occupational accidents and illness and take corrective measures in the event of any incidents. In such cases, a process has been established for employees to report hazards.
    9. Industrial Hygiene measures
      Manage hazardous organisms and chemicals properly and provide training and protective equipment in cases when employees may come into contact with them.
    10. Measures for physically demanding work
      Identify work that is physically demanding or that poses a health risk and take appropriate measures to prevent injury and/or illness.
    11. Proper sanitary facilities, meals and housing
      Ensure that employees have access to sanitary toilets and clean drinking water. Wherever food and/or housing is provided, a safe and sanitary environment is maintained.
    12. Protection of foreign and migrant worker rights
      Conduct appropriate labor management for foreign and migrant workers (including technical interns), based on relevant laws and regulations. Provide employment contracts and convey working conditions in a language that each worker can understand and prevent any illegal or improper actions such as withholding wages, requiring illegally long working hours, holding worker passports, forcing a worker to return to their home country, collecting security deposits, etc.
  4. Ensuring proper business ethics
    1. Preventing corruption
      Do not engage in or facilitate any form of corruption, such as money laundering, bribery, embezzlement, or obstruction of justice.
    2. Preventing contact with organized crime
      Tolerate no contact with organized crime and firmly refuse any improper demands.
    3. Ensuring fair trade practices
      Comply with relevant antitrust and subcontracting laws. Do not use superior position to impose unilateral conditions on business partners and do not hinder the business activities of competitors by unfair means.
    4. Appropriate response to conflicts of interest
      Take appropriate measures to prevent conflicts of interest in all transactions, such as buying, selling and outsourcing.
    5. Responsible political involvement
      Maintain sound, standard relations with politicians and administrative officials in accordance with relevant laws and regulations. Prohibit the provision of entertainment and gifts to politicians, as well as to Japanese and foreign government officials and equivalent persons.
    6. Protection of intellectual property rights
      Protect intellectual property rights (patents, copyrights, design rights, etc.) from infringement by third parties. Likewise, do not infringe on the intellectual property rights and trade secrets of third parties.
    7. Maintaining confidential information and disclosure
      Maintain an awareness of information that needs to be disclosed and that which needs to be kept confidential. Perform timely and appropriate information management in compliance with relevant laws and regulations.
    8. Compliance hotline and whistleblower protection
      Maintain a compliance violation hotline to quickly identify and resolve compliance issues. Keep strictly confidential all information concerning those who report or inquire about compliance violation cases. Take appropriate measures to prevent hotline users from suffering disadvantageous treatment, including internal retaliation, as a result.
  5. Environmental measures
    1. Combatting climate change
      In addition to renewable energy adoption, promote the efficient use of energy in business activities and throughout the life cycles of products and services. In this way, reduce the impact of greenhouse gas emissions on climate change.
    2. Biodiversity protection
      In material procurement and other business activities, reduce the impact on the surrounding natural environment, biodiversity, and ecosystems. Do not use raw materials derived from endangered species of animals and plants for which measures have not been taken to conserve resources and ensure reproduction.
    3. Pollution prevention
      Do not pollute the air, water, or soil, based on relevant environmental laws and regulations. Manage chemical substances appropriately and work to prevent the emission of pollutants while reducing the materials that cause them.
    4. Effective use of resources
      Work to use resources in business activities effectively and to reduce waste, based on relevant environmental laws and regulations.
    5. Proper water use
      Ensure the appropriate management and efficient use of water resources and take measures to conserve water used in business activities and the production of raw materials.
    6. Ensure appropriate use of forest resources
      Comply with relevant laws and regulations in logging countries and territories and strive to procure forest products produced in a sustainable manner, including recycled and certified wood. Support the conservation of forests with high biodiversity and preservation value, while also respecting the cultures, traditions and economies of communities that coexist with forests.
  6. Improving service and quality
    1. Ensuring safety
      Always consider the safety and security of customers in every aspect of product and service planning, design, provision and after-sales service, to ensure customer health and safety.
    2. Quality control and quality assurance systems
      Establish quality management systems, comply with design and quality standards for products and services and always strive to improve quality.
      When procuring products, services, or raw materials, confirm that suppliers ensure animal welfare and are not involved in armed conflicts or criminal activities.
    3. Proper information disclosure for products and services
      Explanations of the products and services comply with relevant laws and regulations, and important matters that may affect the decisions of consumers and end users must be described to them in a way they can understand. In addition, do not use definitive predictions, make false or excessive statements about products or services (such as misrepresentation), use ads that are discriminatory or misleading, or release ads that may have an adverse effect on children.
  7. Proper information management
    1. Proper information management
      Establish and properly maintain information management systems to protect and prevent the unauthorized disclosure of information used in business activities, such as personal, privacy-related, and confidential information.
  8. Business Continuity Planning
    1. Business Continuity Planning
      Maintain business continuity plans (BCPs) to prepare for disasters or unforeseen emergencies.
  9. Contributing to local communities
    1. Contributing to local communities
      Respect the local cultures and customs of the communities where it conducts business. Also seek to gain an understanding of social issues in those communities through dialogue and strive to implement business activities and social contribution activities that help solve those issues.
  10. Extension of the Sustainable Procurement Policy
    1. Extension to business partners
      Encourage companies in the supply chain to understand and share this Policy.
    2. Cooperation for monitoring
      Cooperate with any monitoring of the status of the activities based on this Policy.

【Compliance Violation Reporting or Inquiries】

If you are aware of any actual or possible violation of this Policy, please contact us using the inquiry form below. Do not report anything that you know to be false, denigrating, or defamatory, and avoid any threats, or statements that would obstruct business, etc.
You may be required to cooperate in an investigation of the facts.
Anyone who reports a non-compliance issue, reports something by means of an inquiry, or who makes an inquiry will be protected from any reprisals or other disadvantageous treatment by any members of the Group and its entire supply chain.

Link

Established January 6, 2020

In the the Tokyu Fudosan Holdings Group, buyers comply with the Sustainable Procurement Policy.

Tokyu Fudosan Holdings

Management Structure

In our group, to address challenges in the supply chain, we have established the 'Sustainability Committee' directly under the President and CEO, and within

Management Structure

In our group, to address challenges in the supply chain, we have established the 'Sustainability Committee' directly under the President and CEO, and within its sub-organization, the 'Sustainability Council,' we are advancing cross-functional management across the group.

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Tokyu Fudosan Holdings

Property portfolio management policy

Goals, Initiatives, and Achievements

Management policy

Property portfolio management policy

We believe that addressing social issues such as health and safety in our real estate business will create business opportunities and improve our competitiveness. Based on this recognition, the Group is committed to addressing social issues for the benefit of its tenant employees. For example, with regard to safety, we will conduct annual drills for tenant employees at each of our facilities to prepare them for possible fires, evacuations, firefighting, and other drills. In terms of health, we will strive to maintain a good air environment by implementing appropriate ventilation at each facility and regularly measuring CO2 concentration.

In order to provide equal opportunities, we communicate with tenants to ensure that there are no problems in recruiting employees for tenants of commercial facilities.

In addition, Tokyu Land Corporation is working with tenants of the facilities it operates and manages to increase the recycling rate of waste in order to reduce resource consumption. At office buildings, we distribute recycling guides on waste separation, explaining the distinction between recyclable and non-recyclable waste and the necessity of waste separation, and encourage the installation of mix paper boxes to promote recycling.

Tokyu Fudosan Holdings, TOKYU LAND CORPORATION

Supply Chain Management

Supply Chain Management

Critical Suppliers

The buildings developed by our group are not only sold and leased directly to customers, but are also important assets that generate the business of our group companies, including subsequent brokerage, management, and operation.

Supply Chain Quantity Analysis

Construction-related expenses accounted for 18.2% of the total amount paid by the Group in FY2021. Of the 335 suppliers related to construction and operation management at Tokyu Land Corporation, the core company of the Group, 93 (27.8%) were important suppliers.

Introduction of ESG Factors

As part of the supply chain management strategy, selection criteria for cost, construction period, and quality are set by the implementing departments to screen suppliers, and financial information from the head office department is used to screen suppliers with regard to business stability. In addition, our Sustainable Procurement Policy stipulates respect for human rights, a healthy, safe, and comfortable work environment, and consideration for the environment, and we conduct due diligence surveys of our supplier general contractors, using the results as a reference index when deciding which suppliers to order from.

Policy addressing product related requirements

Our group's construction department procures materials and supplies products to customers in accordance with our sustainable procurement policy.

Tokyu Fudosan Holdings, TOKYU LAND CORPORATION

Redevelopment project in Shibuya

Conceptual image upon completion of the redevelopment project around Shibuya Station

Creating a Safe and Secure Community

Redevelopment project in Shibuya

The Group is actively involved in urban redevelopment projects in an effort to create more appeal and attractive urban communities.

One of Japan's largest terminal stations, Shibuya fulfills a role not only as a hub of transportation, but also a hub of community information and culture. Currently, a public-private partnership is taking place to make fundamental changes to Shibuya's urban functions and Tokyu Land Corporation is a participant in this redevelopment project. In 2027 when all redevelopment is completed and the area serves as a hub for creative contents industries and urban tourism, Shibuya will be transformed into a community that attracts even more people from Japan and abroad.

Conceptual image upon completion of the redevelopment project around Shibuya StationConceptual image upon completion of the redevelopment project around Shibuya Station
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TOKYU LAND CORPORATION

Real estate development with excellent access to transit

Tokyu Land Corporation is developing a number of office building properties mainly located around major hub stations with excellent access to transit.

Every real estate development with excellent access to transit

Tokyu Land Corporation has a basic philosophy of every developing office buildings that can access public transportation. Such excellent locations near stations with quick access to transit have received high marks from tenants because of the convenience and shortened commute times they offer. These buildings also help to mitigate CO2 emissions because their location encourages the use of public transit, which has less of an impact on the environment.

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TOKYU LAND CORPORATION

Disabled persons access is assessed for all buildings

Tokyu Land Corporation is taking measures such as stipulating design standards so that people with disabilities can use the facility safely in all development projects that are the main business entity.

Disabled persons access is assessed for all buildings

Tokyu Land Corporation is taking measures such as stipulating design standards so that people with disabilities can use the facility safely in all development projects that are the main business entity. For example, for office buildings, we have introduced barrier-free and universal design, and have formulated the "Office Building Universal Design Guidelines" for the purpose of achieving a unified response. In addition, condominiums, office buildings, and commercial facilities are constructed as close as possible to railroad stations so that they can be easily accessed.

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TOKYU LAND CORPORATION

Arrangement of Real Estate business value chain

Arrangement of Real Estate business value chain

We disclose the arrangement of Real Estate business value chain

Supply Chain in the Real Estate Industry (Example)

Supply Chain in the Real Estate Industry (Example)
Tokyu Fudosan Holdings

Stakeholder Engagement on Human Rights, etc. - Due Diligence on Suppliers

Due diligence and engagement with suppliers regarding environmental and social issues

Tokyu Fudosan Holdings Corporation considers construction companies that construct buildings among its suppliers to be important stakeholders and is working to resolve priority human rights issues in its supply chain.

Based on the Human Rights Policy and Sustainable Procurement Policy formulated in FY2019, in FY2020, we conducted "Due Diligence on Environmental and Social Issues in the Supply Chain" for 24 construction companies with which we have transactions, to identify negative impacts on social issues such as human rights and to understand procurement risks. We identified negative impacts on social issues such as human rights and identified procurement risks. (In addition, as part of our due diligence activities for construction companies, we have been regularly assessing the soundness of their corporate management, particularly from a financial perspective, as well as the risk of credit factors, every year since fiscal 2013.)

Engagement with TODA CORPORATION
Engagement with TODA CORPORATION
(Date: December 20, 2022; Location: Toda Corporation Headquarters; Number of participants: 13)

In fiscal 2021, we presented our "Human Rights Policy" and "Sustainable Procurement Policy" to all 172 construction companies with which we do business, and began requesting compliance with the policies, including secondary suppliers. We also conducted an online sustainable procurement questionnaire (self-assessment questionnaire) to determine the compliance status of 46 responding companies with respect to the Human Rights Policy and the Sustainable Procurement Policy, and rated 39 companies as low risk and 7 companies as high risk. We provided each company with written feedback including risk assessment results and improvement plans (conducted annually on a regular basis). (The results of the risk assessment and feedback, including improvement plans, were provided to each company in writing (conducted annually).

In FY2022, we will present our "Human Rights Policy" and "Sustainable Procurement Policy" to construction companies and others even at the stage of obtaining quotations before placing construction orders, as a prerequisite for placing orders if secondary suppliers and other suppliers comply with the policies, and conduct supplier engagement on environmental and social issues with two construction companies with which we have business relationships at real meetings.

In addition, we held real meetings with two construction companies with which we have business relationships to discuss measures to prevent and mitigate human rights, environmental and other risks and to deepen mutual understanding of our initiatives, based on our risk assessment for fiscal 2021.

Through due diligence on suppliers, we will continue to identify procurement risks in the supply chain, prevent and mitigate negative impacts on human rights and other issues, increase the effectiveness of human rights risk reduction, and promote the resolution of human rights issues throughout the supply chain.

Tokyu Fudosan Holdings

Capacity building for suppliers 

Tokyu Re・design Corporation conducts training such as safety competitions for managers and staff every year for construction companies that are suppliers.

Capacity building for suppliers

Tokyu Re・design Corporation conducts training such as safety competitions for managers and staff every year for construction companies that are suppliers. Among them, we explain social issues such as safety measures in construction, human rights, and the use of certified timber, and invite outside lecturers to share good practices and strive to strengthen their capabilities. In 2021, we conducted training on illegal logging of timber and human rights issues.

Tokyu Re・design Corporation

Integrated Social Supply Chain policy

Integrated Social Supply Chain policy

In our group, individual projects are dedicated to addressing social challenges in the supply chain, promoting environmental impact reduction in urban renewal and high-convenience transportation projects, and achieving barrier-free accessibility in buildings. We are committed to creating value for local communities and our customers.

The entire group requests compliance with the following standards from all business partners:

  1. Prohibition of transactions with anti-social forces
  2. Adherence to contractor selection criteria for general contractors
  3. Compliance with laws related to the recycling rate of construction materials for building construction
  4. CO2 reduction
  5. Prohibition of unfair labor practices

Furthermore, we are disseminating our supply chain policy through the following.

  1. Buyer training
    Tokyu Land Corporation outsources various operations such as construction orders, and all employees play the role of buyers. For this reason, we have stated the supply chain policy in the e-Learning conducted for all employees as training, and we are training on the scope and content of our responsibility.
  2. Supplier contracts
    We integrate the supply chain policy into the supplier contract for construction orders by describing the supply chain policy in the quotation outline.
TOKYU LAND CORPORATION

Monitoring of suppliers for social issues 

Tokyu Land Corporation conducts on-site audits of suppliers regarding safety and the environment in all development projects in which we are the main business entity.

Monitoring of suppliers for social issues

Tokyu Land Corporation conducts on-site audits of suppliers regarding safety and the environment in all development projects in which we are the main business entity. We regularly inspect construction sites to see what measures construction companies are taking to ensure safety and the environment, and if any problems are found, we discuss them with the construction company managers and implement measures to quickly resolve them.

TOKYU LAND CORPORATION

Addressing Social Issues through Dialogue with the Local Community and Tenants.

Stakeholder Engagement

Resolving Social Issues through dialogue with local communities and tenants

Resolving Social Issues through dialogue with local communities and tenants

Tokyu Land Corporation provides opportunities for dialogue with local communities and tenants, and works to resolve local issues with all stakeholders.

For example, with regard to "disaster prevention," which is a common issue in the community, we conduct regular disaster prevention drills with our tenant employees and discuss the results of these drills with them to ensure that they are prepared to evacuate safely in the event of a disaster. In addition, to "improve the beauty of the community," our employees participate in volunteer cleanup activities in the community where our facilities are located, interacting and conversing with the local community association and residents. When developing office buildings and commercial facilities, we engage in dialogue with local merchants' associations, etc., and when necessary, we install local cargo handling areas within the facilities to "improve safety" for pedestrians when handling cargo.

TOKYU LAND CORPORATION

Engage with Local communities on social issues

Tokyu Land Corporation aims to solve social issues through business activities and is working on environmentally friendly renewable energy business.

Engage with Local communities on social issues:

Tokyu Land Corporation aims to solve social issues through business activities and is working on environmentally friendly renewable energy business. As a general developer, we will develop solar power plants and wind power plants all over the country and contribute to the realization of a sustainable society by utilizing the know-how that we have gained through large-scale development while gaining the understanding of local communities.

In addition, Tokyu Land Corporation serves as the representative director of The Association for Reciprocal Revitalization of Renewable energy and Region(FOURE). In order to work together with local communities to tackle local issues, we will actively engage in dialogue, such as giving lectures at municipal councils and workshops hosted by the prefecture, and build long-term relationships with local communities.

TOKYU LAND CORPORATION

Building homes that take customers views into account

Group interview

Improvement of Services and Quality

Building homes that take customers views into account

Tokyu Land Corporation's "BRANZ" condominium brand has been using the "BRANZ VOICE" activity to canvas customers' views using surveys and interviews.

The opinions expressed by customers in these venues are used to identify customer needs; BRANZ then leverages its know-how and integration capability to transform these into physical form. Based around the concept of "Functional beauty that enhances your living experience," BRANZ has developed the "MEUP" original product plan. To date, surveys conducted regarding the issue of water circulation—an issue that many customers had expressed opinions about—have resulted in the commercial launch of MEUP kitchens, powder rooms and bathrooms.

Group interviewGroup interview
Wash-basin
Wash-basin
Two different types of wash-basin are available, to meet the needs of people who like to be able to relax and use the wash-basin alone, and people who want to be able to use it together with another person in the morning when people are getting ready to go out.
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TOKYU LAND CORPORATION

Service-way Forum

Service Way Forum aiming for improved customer service.

In 2009, the Tokyu Fudosan Holdings Group launched the Service-way Forum (SWF), the aim of which is to ensure a high level of customer satisfaction with service provision throughout the Group by promoting the sharing of know-how and information between Group member companies, particularly the five companies* whose personnel are most likely to have direct contact with customers (in relation to operation, etc.).

For example, one SWF activity is the implementation of the Hospitality Enhancement Program, a training program conducted by Tokyu Harvest Club, a membership resort hotel chain, which aims at ensuring that Tokyu Harvest Club employees provide guests with service that reflects a higher level of hospitality.

Besides putting in place measures to ensure that staff members remember guests' names, steps have also been taken to make sure that guests remember staff members' names, including the display of a Staff Board and the use of "face-cards" instead of conventional name-cards. The aim of these measures is to strengthen staff members' relationship with guests.

*Tokyu Resort Service Co., Ltd., Tokyu Sports Oasis, Inc., Tokyu Stay Service Co., Ltd., Tokyu E-LIFE DESIGN, Inc., and TOKYU LAND SC MANAGEMENT CORPORATION

(Logo)Service-way Forum
(Photo)Training in progressTraining in progress
(Photo)Staff BoardStaff Board
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TOKYU SPORTS OASIS Inc., TOKYU LAND SC MANAGEMENT CORPORATION, Tokyu Resorts & Stays Co.,Ltd., Tokyu Stay Co., Ltd, TOKYU E-LIFE DESIGN Inc.

Tenant satisfaction survey

Tenant satisfaction survey

Tokyu Land SC Management Co., Ltd. investigates the satisfaction level of our company's management (relations, safety management, working environment in tenants, etc.) once a year for store managers of residents of major commercial facilities. Based on the responses of the questionnaire, we are extracting the issues of each facility and working on improvement.

TOKYU LAND CORPORATION, TOKYU LAND SC MANAGEMENT CORPORATION

Communication with customers

the Group newsletter Cosmos

the Group newsletter Cosmos

Facilitating Communication

Communication with customers

Reflecting the Group's desire to continue to enrich customers' lives even after they have purchased our products or used one of our services, we run the Tokyu Cosmos Club, which is an exclusive member's only organization. We are broadening communication with the more than 100,000 members of the Tokyu Cosmos Club through the Group newsletter Cosmos and the member's only website called Cosmos WEB. In particular, in the customer satisfaction survey carried out in 2021, 92.2% of the members gave us opinions that they are "satisfied". We will continue to strive to deepen communication with our customers.

In FY2021, we began measuring the Net Percentage of Recommended Customers (NPS®), which measures "how well a company treats its customers and how well it generates customer loyalty. We will continue to analyze customer feedback and strive to provide even better service.

the Group newsletter Cosmosthe Group newsletter
Cosmos

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Tokyu Fudosan Holdings

Communication with tenants

the free newspaper Office To

Communication with tenants

With the aim of helping the office workers working in buildings managed by the company to enjoy a more fulfilling office lifestyle, Tokyu Land Corporation publishes the free newspaper Office To, and also operates the Office To CLUB website in collaboration with EWEL Inc. to inform tenants about special services offered by the Tokyu Fudosan Holdings Group that they can access. Both Office To and Office To CLUB have proved very popular with readers and site-users.

the free newspaper Office To
the free newspaper
Office To

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TOKYU LAND CORPORATION, EWEL,Inc.

Strengthening disaster preparedness measures

Example of a storage area optimized for disaster preparedness

Pursuit of Safety and Security in Buildings

Strengthening disaster preparedness measures

Tokyu Land Corporation's "BRANZ" condominium brand has been working actively to strengthen disaster preparedness, for example by becoming the first condominium brand in Japan to incorporate "pantry shelters" (which are used as storage space under normal circumstances, but can be used as an emergency shelter in the event of an earthquake etc.) Comprehensive measures have been taken to enhance disaster preparedness, including strengthening of the building structure, the making of improvements to storage facilities, and the arrangement of disaster prevention activities at the level of the building management unit, etc., with the aim of strengthening residents' awareness of the importance of being prepared for disasters.

Example of a storage area optimized for disaster preparednessExample of a storage area optimized
for disaster preparedness

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TOKYU LAND CORPORATION

Clear evacuation plans and Regular evacuation training for tenants

The Group prepares a clear evacuation plans in accordance with the Fire Service Act at each facility, and conducts annual training such as reporting, evacuation, and fire extinguishing to tenant employees under the guidance of the local fire department.

Clear evacuation plans and Regular evacuation training for tenants

The Group prepares a clear evacuation plans in accordance with the Fire Service Act at each facility, and conducts annual training such as reporting, evacuation, and fire extinguishing to tenant employees under the guidance of the local fire department.

TOKYU LAND CORPORATION, TOKYU COMMUNITY CORP., TOKYU LAND SC MANAGEMENT CORPORATION

Condominium design that emphasizes safety and peace of mind

Testing in a vibration simulator Cooperation:Tokyu Construction Co., Ltd. Engineering Research Laboratory

Condominium design that emphasizes safety and peace of mind

Tokyu Land Corporation is working to create condominiums whose residents can enjoy safety and peace of mind.
To prevent furniture from falling over during an earthquake, we conduct testing in a vibration simulator to ensure that walls that will have furniture fixed to them using metal fixings have sufficient rigidity and strength and we utilize a specially reinforced specification for the metal fixings.

Testing in a vibration simulatorTesting in a vibration simulator
Cooperation:
Tokyu Construction Co., Ltd.
Engineering Research Laboratory

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TOKYU LAND CORPORATION

Strengthening seismic resistance through home renovation

Seismic Resistance System

Strengthening seismic resistance through home renovation

Tokyu Re・design Corporation’s "Total housing renovation system" goes beyond renewing a property's interior and exterior decoration and facilities to achieve a complete renewal that "strengthens the building from the core to create a home that will last". Tokyu Re・design Corporation’s "Seismic Resistance System" is designed to protect against earthquakes up to 6 on the Japan Meteorological Agency Seismic Intensity Scale, and with the aftershocks, and also includes the latest seismic damping device as standard. With "Total housing renovation system" and "Seismic Resistance System", your residence can be transformed into a new home that provides real security and peace of mind.

(Photo)Seismic Resistance System

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Tokyu Re・design Corporation
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Supply Chain (Society)

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The Tokyu Fudosan Holdings Group recognizes the cooperation of stakeholders...

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Sustainable Procurement Policy

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Redevelopment project in Shibuya

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Real estate development with excellent access to transit

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Disabled persons access is assessed for all buildings

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Stakeholder Engagement on Human Rights, etc. - Due Diligence on Suppliers

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Capacity building for suppliers 

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Integrated Social Supply Chain policy

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Addressing Social Issues through Dialogue with the Local Community and Tenants.

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Building homes that take customers views into account

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Service-way Forum

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Strengthening disaster preparedness measures

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Clear evacuation plans and Regular evacuation training for tenants

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Condominium design that emphasizes safety and peace of mind

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Strengthening seismic resistance through home renovation

Strengthening seismic resistance through home renovation Tokyu Re・de...

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Target for 2030 – 100% Sustainable Wood for Concrete Formworks

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Continued positive assessment of negative impacts on human rights

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Clear communication of human rights expectations to stakeholders

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Community investments​

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Contributing to communities in the tourist haven of Palau

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Continuing to support disaster-stricken areas in the recovery effort

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Contribution to the community through partnerships with NPOs

Promoting Local Community Revitalization Programs Tokyu Land C...

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Senior life business

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Junior golf lessons

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Supporting child raising through condominiums

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Board of Directors to Oversee Health and Safety Issues

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Named position responsible at Board level to Oversee Health and Safety Issues

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​​Risk Assessment carried out regarding health and safety ​

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Number of staff trained on health and safety standards

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Addressing Global Health Issues

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Application to Stakeholders

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Percentage of Facilities Certified with OHSAS 18001

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Number of fatal occupational accidents, Injury and morbidity rate with leave (LTIFR), Absentee Rate

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Seven Companies Certified as Outstanding Health and Productivity Management Companies in 2023

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Independent Third-Party Verification

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Launched and Participated in Builders and Realtors Human Rights Due Diligence Workshop

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Participate in industry collaboration in labor standards

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Risk Assessment regarding labour issues carried out for Potential new operations or projects

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Initiatives to create an employee-friendly work culture

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Acceptance of foreign technical intern trainees and effots to respect their human rights

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The Employment of under-privileged groups and Internship Programs for Youth unemployment initiatives

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Information Provision to Employees

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Dialogue between labor and management

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Communicate labor standards globally to employees

Tokyu Land Corporation explains labor laws, employment regulations, labor c...

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Preventing child labor or forced labor

Improvement of working conditions. The Group is committed to preventing ch...

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Management of work hours

Each subsidiary of the Group monitors employees for chronic and constant pr...

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Equal Pay for Equal Work Policy

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Employee training dedicated to skills development

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Skill Development Programs for Employees

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Training on human rights policy

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Harassment training for all employees and managers

The Group regularly holds e-learning and training by inviting external lect...

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Freedom of Association

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Turnover rate

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Promoting diversity and creating dynamic workplaces

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Diversity promotion and enhancement

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Employee satisfaction survey

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Achieving Work-life balance

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Support for childcare and eldercare

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Employment for people with disabilities

Role of elderly and workers with disabilities Employment for people with...

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Employment for older workers

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Correspondence to Muslims

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Education on Diversity and Inclusion

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LGBTQ Initiatives

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L-boshi certified with highest ratings

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Third-party Verification of Social Data

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